What Our Product Does
At Vital Interaction, we know optimal patient communications are crucial for a practice to be successful. These communications have to be optimized both from a provider’s perspective as well as from the patients’ perspective. With this in mind, we have developed a cost-effective, interactive, and easy-to-use solution that can be easily customized by both the healthcare provider and the patient to perfectly meet both parties’ needs.
Our proprietary platform was developed to strengthen the interaction between your practice and your patients. It uses email, SMS (short message service) and IVR (interactive voice response) communications to connect with patients automatically and efficiently.
Vital to your practice’s efficiency, the Vital Interaction System connects directly with your current practice management software, so you don’t have to enter data twice. By integrating your existing appointment system with enhanced software tools, we create automated, efficient, and high quality interactions that require little to no management by your staff. There is no hardware to install or file to upload.
We know how busy you and your staff are so we’ve also made our system extremely easy to use with a set-up and ongoing management process that takes minutes to complete. In addition, our system provides reporting that gives you tremendous insight into your practice, your patients and how the benefits of the system can be further enhanced.
What Does this Mean to You?
- Increased Revenue from Current and New Patients
- Reduced Staff Time Spent Managing Patient Communications
- Increased Patient Satisfaction
- Extremely High Return on Investment
Sample Vital Interaction Communications:
- Appointment confirmations
- Reminders to pick up medical supplies
- Instant notifications in the case of a change in appointment status
- Requests to fill out patient satisfaction surveys
- Post-discharge instructions to patients after a procedure
- Notifications to provide links to patient’s Clinical Summary
- Reminders for patients when it is time to schedule a regular appointment
- Appointment Confirmations
- Instant Notifications
- Post Appointment Messages
- Patient Recalls
Did you know that most practices have no show averages between 8% and 12% of all appointments? Vital Interaction Appointment Confirmations typically reduce no shows by 30%. You must pay doctors and staff regardless of whether they are seeing patients or not. When a patient doesn’t show up or there is an open slot that is not filled, that revenue is lost and can never be regained.
During the initial set-up, you choose how and when messages will be delivered (including back-up method) – text messages, emails or automated voice messaging – and specify the combination that typically works best for you and your patients.
With our system, patients can customize their message delivery preferences and can respond and interact via: text messaging, emails and interactive voice response (IVR). They can also request to be removed from a specific contact method and they are automatically removed from any future contacts using that method.
You are automatically notified when appointments are canceled or if the patient has a question – and you can respond directly to them. Canceled appointments can be automatically replaced with patients from the waiting list or future appointments.
Vital Interaction’s Appointment Confirmations can help you reduce staff time spent on appointment reminders while reducing no shows by an estimated 30%.
As a healthcare provider or staff member, you often find yourself needing to communicate with your patients in an ad hoc manner but without a means to do so. An unforeseen emergency comes up for a physician for example…how do you communicate with all those scheduled appointments – to either reschedule or to let them know the office is running behind? Or flu shots are now available….how do you let all your patients know? Most practices either rely on expensive options of physical mail or having staff members making calls, leaving messages etc. or choose to forgo that additional opportunity to communicate with their patients altogether. Either way – it’s either expensive and ineffective or doesn’t happen at all.
Vital Interaction Instant Notifications provides you with an easy to use mechanism to communicate to all, or a portion, of your patients for events like those mentioned above. This can result in reduced expenses, improved productivity and most importantly, improved patient satisfaction. Considering the fact that a top patient complaint is extended wait times, being able to manage expectations with ‘Informed Waiting’ can be of tremendous value. It also means the receptionist can focus on other value-add activities instead of dealing with angry patients in the waiting room.
Vital Interaction’s Instant Notifications can help you reduce staff time spent managing ad hoc communications like inclement weather or delay notifications
POST APPOINTMENT MESSAGES
Vital Interaction Post Appointment Messages offer you the opportunity to increase response rates to your patient satisfaction surveys and improve your online reputation. Depending on the set up options you choose, the system will send patients an email or text message that can include links to a survey or to popular rating web sites. In addition to increasing the response and participation rates, having the request go out immediately after the appointment helps ensure the highest level of accuracy possible in the feedback received – giving you the opportunity to address any concerns quickly.
Vital Interaction’s Post Appointment Messages can help you increase patient response rates to surveys and social media participation by 50% or more
One of the challenges of patient care is ensuring patient compliance – with everything from periodic wellness visits to reminders about the benefits of preventative care. Vital Interaction Patient Recalls gives you an automated and easy to use system to manage and improve patient compliance. Because of how effective these communications are, you are able to increase revenue from current patients by getting them back in the door faster and ultimately provide them with better patient care by increasing their compliance on preventative care.
Vital Interaction’s Patient Recalls typically represent a Return on Investment above 500%