Inform patients when a Doctor is running late!

Doctor running late again? There goes today’s schedule! Since they’re often without notice, these disruptions can cost healthcare practices a fortune in rescheduled appointments and patient complaints. With Vital Interaction’s Emergency Notifications, you can alert multiple patients immediately and from anywhere of delays and emergencies via text, email, or voice with just a couple of clicks on our website. Patients are all offered the ability to confirm new appointment times or to reschedule right away. By informing patients in advance of their wait time, they can then use that time as they choose, instead of as your doctor’s hours dictate,…Read More...

Engage Patients Personally by…Text? You bet!

Is that your phone buzzing? If you’re regularly using text messaging, you’re among 72% of American adults who prefer this method of communication. Is your healthcare practice taking advantage? While practices have traditionally confirmed appointments by manual call or automated voice message, email and text have emerged as new methods of patient communication. Automated appointment confirmation systems reduce no-show rates and increase patient satisfaction by allowing patients to interact with practices in a manner they prefer. Patients can reply to texts wherever and whenever they’d like, can refer back to them, and in fact, reply faster to texts than to…Read More...

Increase the Quality and Quantity of Patient Feedback with and Automated Messaging System

Many practices use post-appointment surveys in an effort to improve patient satisfaction and retention, typically by offering a paper survey immediately after the appointment or by sending one in the mail. Unfortunately, patients often want to leave immediately after their appointments and don’t want to take the time to fill out a paper survey days later once it is no longer top-of-mind to do so. Consequently, typical survey response rates are as low as 1%. To resolve this issue, Vital Interaction can contact patients immediately after their appointments via text or email while their experiences are still top-of-mind. These messages…Read More...

Managing Appointment Cancellations more effectively with Vital Interaction

One of the things that practice administrators dislike about automated appointment reminder and appointment confirmation systems is that there isn’t always immediate notice when a patient cancels their appointment. In the case of simple appointment reminders, there is usually no feedback about a cancellation, mainly because most live reminders go to an answering machine and unless the patient calls the practice after receiving the reminder to reschedule, the practice doesn’t know if they will come or not. With some appointment confirmation systems available today, there is feedback to the practice of an appointment cancellation, but this is in the form…Read More...

How to Maintain the Human Touch with Automated Appointment Confirmations

One of the most common concerns about implementing Automated Appointment Confirmations is that the healthcare practice will lose the human touch they have with their patients. This is a valid concern. However, there are many advantages to using automated voice, text, and email appointment confirmation systems. In particular, these systems significantly decrease no-show rates and free up administrative staff to work on less repetitive tasks. And as you’ll see, it is possible to gain these benefits while preserving the human interaction that your patients are used to. Most healthcare practices use the telephone as the primary mechanism to communicate with…Read More...