From Appointment Reminders to Coordinated, Multi-channel Appointment Confirmations

Patients who do not arrive for their established appointments with a healthcare practice, also known as “no-shows,” represent a significant loss of revenue for healthcare practices. Studies indicate no-show rates of over 20% in situations where the patient did not receive any additional communication after initially setting up the appointment, and therefore, most healthcare practices have instituted appointment reminders. With recent technological advances, the concept of appointment reminders has evolved to become a sophisticated appointment confirmation process that drives down no-show rates by using multiple channels of automated messages, each of which seeks a patient’s response as to whether or…Read More...