1. Actionable Workflows
Reduce no-shows by up to 30% with our workflows. Staff receives real-time cancellation notifications and patients can be connected to the office right away to reschedule.
2. Automated Return Call Management
Our call back recognition feature identifies return calls from patients who missed your call and simply called back. These calls can represent up to 40% of the confirmation call volume. Instead of connecting to the office, these patients will hear their reminder message and can confirm their appointment without speaking to any office staff.
3. Do-It-Yourself Tools
Sick of relying on a support team? Our easy to use web interface allows you the autonomy to edit your messages and change settings without any technical knowledge. This ability gives you the speed to act fast upon necessity.
4. Increased Message Deliverability
Unlike other vendors who use short codes (4 to 5 digit codes) or 800 numbers, We create a unique local area phone number to contact your patients. . This ensures that more messages get delivered by the network and answered by patients who trust local numbers over commercial numbers.
5. Smooth Integration with your Practice Management System
Skip the tedious file download. Our team offers a direct integration that can facilitate an automated, secured data transfer. We can even update back into your schedule whenever we are granted this access.
6. Stellar Customer Support
Your satisfaction with our customer service is of highest importance to us. We are proud to share that our Net Promoter Score (NPS), the most respected customer satisfaction metric in the industry, is consistently over 80. This is a level considered to be of outstanding excellence.
7. No Long-Term Commitments Required
While we work hard to keep you satisfied, we understand that we may not be the right fit for everyone. Your patient communication needs may need to change. That’s why we don’t make you sign a long-term contract. If we are not meeting your needs, you can leave with a simply 30-day notice.
8. Emergency Cancellations/Delays
Forget manually calling each patient when you need to move appointments around. With our group messaging tool, your staff can send provider or location specific cancellation notifications within a few minutes, even from the comfort of their home.
9. Recalls and Reactivations
With our database filtering tool, we can quickly sort patients by appointment types, demographic, or time since the patient’s last visit. Our recall and reactivation feature can tailor your communication to these patients to include notification of missed appointments, no visit in 12 months, annual wellness check, flu shots, etc.
Tracking your return on investment is a breeze. You’ll have access to a month-by-month no show report, as well as a recall report detailing your recall campaign success.